Paygo International Pte Ltd is regulated under the Monetary Authority of Singapore as a Major Payment Institution with Cross Border Money Transfer licence number PS20200005.

Paygo provides competitive rates with transfers processed immediately for same-day completion. Our retail store outlet is located in Chinatown where you can visit our friendly assistants for any advice on your transfer needs. Lastly, we provide online and physical store options for your convenience and peace of mind.

We need to verify the identity of all our clients according to regulations.

Yes, please approach our counter or contact us at office@paygointl.com for any change of information. Our friendly advisors will assist you in the update of your account information.

Our fees vary from countries and payment options. The fees are subject to change and will be reviewed to remain competitive. You will be informed of the latest rates when transacting with us through our online or via our retail counters.

Paygo ensures that our rate will be competitive and will be updated quickly to provide the best transfer deals for our clients. The rates can be checked when transacting online or via our retail counters.

The forex market is operational during market hours on business days in the particular country. Rates may not update when forex market are closed.

Being a licenced financial institution, we are required to ensure updated information and regularly review our documents. If the documents shared have expired or outdated, our staffs may contact you for an updated copy of information required by Paygo.

The duration of transfers ranges from immediate up to 3 working days depending on availability and country of transfers. In most cases, your beneficiary will receive the funds on the same day. However, all transfers are subject to review and can be paused for checking by intermediary banks. Our staff will keep our clients informed of expected transfer completion.

Funds not received are usually due to inaccurate information supplied. The funds will be refunded to Paygo and we will inform you of any funds returned.

If the transaction has been processed and due to whatever reasons the full money is returned by the beneficiary bank, we may consider refunding the funds remitted. However, do note that the service fee and forex losses will be charged before refunding the remaining amount. All funds will only be refunded in SGD.

Generally there will be no change in exchange rate, but there may be additional bank charge for the re-processing of the funds. In the event of a fund return, our staffs will contact you and inform you of the next steps available.

We ensure the highest level of confidentiality of any information provided to Paygo. It will not be released to anyone else other than yourself and relevant authorities who are requesting it on statutory or legislative grounds.

We accept PayNow, Cash, Cheques, ATM/ Internet Bank Transfers and NETS.

Please bring along your identity documents such as IC, Passport or other valid local / foreign IDs. We will also collect additional contact information, recipient information and purpose of transfer to ensure speedy and safe transfer of your money.

Remittance request will be evaluated on a case-by-case basis. For transactions above $1,500 in cash, please bring along the bank withdrawal slip. We may request additional information such as your tax document, salary slip, invoice or other documentation as required.